Who typically collects Key Performance Indicators (KPIs)?

The collection of Key Performance Indicators (KPIs) is typically the responsibility of the supplier. This is because the supplier is directly involved in the delivery of goods or services and has access to the operational data needed for KPI measurement. Suppliers are expected to track their own performance metrics to assess how well they are meeting contractual obligations, including quality, delivery times, and service standards. By collecting these KPIs, suppliers can evaluate their effectiveness, address any issues that may arise, and provide transparency to their customers about their performance.

In many cases, suppliers may also share these KPIs with customers as part of regular reporting, but the accountability for their collection and initial analysis lies with the supplier. This self-monitoring is essential in maintaining a competitive edge and ensuring continuous improvement in operations.